Kathryn Bees’ journey in audiology is marked by a deep commitment to improving her customers’ lives. Originally from Wellington and educated in Dunedin and Auckland, Kathryn completed her undergraduate degree in Psychology before pursuing a Masters in Audiology, graduating with first-class honours in 2015. Despite living in several cities, she fondly recalls Dunedin as her favourite place, which happens to be where she began her audiology career!
Outside of her professional life, Kathryn enjoys a well-established vegetable garden, loves cooking and baking, and treasures long walks with her three-year-old Shih Tzu.
Kathryn’s entry into audiology was driven by her desire to help people, a passion that has only grown over the years. She started her career elsewhere, progressing from a new graduate to a clinic manager and eventually overseeing multiple clinics. Her decision to join Specsavers was influenced by the company’s unique focus on transparency, and she is excited to be a Joint Venture Partner (JVP) with Hannah Teviotdale, managing both the existing Dunedin store and the new South Dunedin store.
Customer care is at the heart of Kathryn’s approach. As she puts it, “Customer care is the most important thing. As people commonly say, ‘happy wife, happy life’—this is the same with our customers.”
She understands the profound impact hearing loss can have on individuals and their relationships and has seen firsthand how hearing aids can dramatically enhance a person’s quality of life.
Taking on the role of a partner with Specsavers was a logical step in her career, given her extensive experience in managing clinics. She values the balance of running her own business while benefiting from the support of Specsavers and its wider team. The initial training was thorough but beneficial, with practical application reinforcing her learning.
“Induction was intense but great. It’s surprising how much you learn, and it’s beneficial to have the time to put the training into practice when in the clinic. Having a Specsavers Professional Services Manager with me for the first couple of days provided extra support before seeing customers,” she says.
While initially familiar with Specsavers’ model and pricing, Kathryn has gained a deeper appreciation during her induction. She describes the overall support from the Specsavers team as “incredible,” and she feels armed with “invaluable resources.”
Looking ahead, Kathryn aims to run a successful business renowned for exceptional customer care and support. She highly recommends the partnership opportunity to other audiology professionals, emphasising the benefits of independence combined with robust support.
Kathryn is excited about what the future holds, and the potential to make a positive impact in her community through her partnership with Specsavers.
