The Specsavers way: changing Kiwi’s lives through better sight and hearing

Published On: 25 October 2022

Eyes and ears go together, it just makes sense. 

But many people think of Specsavers is just an optometry business. In fact, audiology has been a part of Specsavers since 2004, when we first launched hearing services in our UK business. Since then, we have introduced audiology services in more than 30 locations across New Zealand, and we plan to keep going. 

Because it’s our mission to change lives through better sight and hearing.  

And it’s an ethos that runs through our business – right from the very top.  

“As a practicing audiologist, I have been in the clinic many times with people in tears, because of the impact it has on them and their families. And I’ve seen first-hand the difference audiology professionals can make – you don’t always realise you are transforming people’s lives – but that’s exactly what we do,” says Nick Taylor, Specsavers’ Head of Professional Services.  

“Our goal is to make hearing care as accessible and affordable as possible. To support our customers so they don’t have to experience the isolation and mental health issues associated with hearing loss that generations before them have experienced,” he says.   

And it’s a mission that resonates throughout our New Zealand partnership.  

The ability to hear well is such an important part of good communication. I have had many customers tell me that they just wish they had gotten hearing aids sooner. Communication is easier, they don’t miss out, they feel more self-confident and to feel more connected with their loved ones and their world around them,” says Dunedin partner Hannah Teviotdale.  

“The ability to provide hearing aids in a more accessible and affordable way and within a brand that is already trusted, has been a game changer. The values Specsavers have stuck to since the start, which emphasise the importance of the customer as well as a commitment to clinical excellence ensure we can deliver for our customers.”  

Marvin Ranera, partner at our Newmarket and Auckland CBD stores.  

Initially, I had a gut feeling that Specsavers is too good to be true and there is a catch at the end or there will be some compromise in the quality of care I provide to my customers. But as I went through the process, I knew I’d made the right choice of going for it as not only do I help my customers by making hearing aids more accessible to them, I also get to build something for myself in a form of a business.” 

It’s why our “recipe” – a business model based on clinical excellence, open and transparent pricing, great products and eye-opening value, has been so successful. And why so many New Zealand audiology professionals are joining us and taking up the fast route to business-ownership – without sacrificing their professional beliefs.  

So if you want to join us on our mission to change New Zealand’s hearing for the better, talk to us today.  

Call Jimmy Matthews on 027 221 1402 or email