Specsavers exceptional customer journey

Published On: 18 March 2022

At Specsavers, we focus on supporting audiology professionals to deliver exceptional customer service – both from a clinical perspective and by being transparent with pricing and not trying to sell something that customers don’t need or can’t afford.  

We support our partners by providing all the business support they need to get their business operating from day one, including providing business functions such as marketing, finance and IT.

We help recruit employed clinicians and support for our audiology partners to help develop and grow their business whilst meeting the demanding needs of our services. Plus we equip audiology professionals with the latest technology and room fit-outs in more than 29 Specsavers stores across New Zealand. 

Being able to put the needs of the customers first covers access to world-class sound-treated rooms, which are crucial to ensuring customers have a professional audiology experience every time, raising hearing awareness via education and support, and having transparent conversations about the cost of hearing aid products. We don’t push our audiology professionals to upsell or meet product sales targets because we know that takes away from putting the needs of your customers first! 

As an organisation, and with your help – we are committed to raising hearing awareness, as we know that it can take on average 7–10 years for people to seek out hearing care. Since launching in New Zealand in 2020, our partners and clinicians have screened more than 100,000 New Zealanders and started their journey to better hearing awareness with Specsavers. 

If you have the same values and want to put your customers first and provide them with exceptional customer service while helping us in the pursuit of improving hearing awareness, then chat with us. Contact Paul Rolfe,  Audiology Relationship Manager, for aconfidential discussion on 0448 290 248 or emailanz.audiologyrecruitment@specsavers.com.